WatchOmbudsman flooded with over 1000 complaints about Ontario Cannabis Store

WatchOmbudsman flooded with over 1000 complaints about Ontario Cannabis Store

TORONTO — Ontario’s ombudsman said Wednesday that his office has received more than 1,000 complaints about the province’s online cannabis store since it launched earlier this month.Paul Dube said he’s set up a triage team to deal specifically with the flood of concerns over the government-run Ontario Cannabis Store.The most common complaints have involved delayed deliveries, poor communication with customers and billing problems, Dube said.Cannabis company earnings to take a hit from distribution, supply woes, GMP predictsMarijuana shortages abound in Canada in just second week of legalizationLow and slow: A tale of online recreational pot orders across Canada“I have informed the OCS that we are seeing a high volume of complaints and we are monitoring their response to these issues,” Dube said in a statement.Dube’s office has yet to launch a formal investigation into the complaints and said that if the OCS can alleviate the issues, a deeper probe may not be required.Ontario’s online store is currently the only legal retailer of cannabis in the province. Sean Kilpatrick/The Canadian Press The online store is currently the only legal retailer of cannabis in the province as private retail brick-and-mortar stores aren’t set to open until April next year.Ontario residents have expressed their frustrations on social media at delays in cannabis deliveries, saying consumers have no other legal means of purchasing recreational marijuana while they wait for their orders.The OCS warned on its website last week that delivery times for their orders may be longer than expected due to “unbelievably high demand” and labour action at Canada Post.The OCS did not immediately respond to a request for comment.Asked earlier Wednesday about the Ombudsman fielding complaints about the OCS, Finance Minister Vic Fedeli stressed that customers deserve good service.“It was prohibition for a century,” he said. “We’ve opened a multi-million business in a multi-billion sector … So, there is work to do.”

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